Bilingual Customer Support Agents (English-Portuguese)
Atelier Lumikha is looking for Bilingual Customer Support Agents (English–Portuguese) for our Australian Travel Account
About Our Client
Our client is a dynamic startup company that has been progressively shaping the travel industry in Australia and the UK. Just two years after their launch, the company has already earned a net worth of $10,000,000. They are racing to become one of the leading startups in Australia.
The company is growing by leaps and bounds and they are in need of skilled and talented individuals to join the team.
About the Job
The key responsibility in this critical role is to respond to our customers in a timely, efficient, and professional manner. This includes managing inbound customer inquiries and providing expert problem-solving skills.
You will work with the Support Team on our Australian Travel account. Your position reports to Team Supervisor who reports to the Operations Manager.
Review and respond to incoming support calls. 40%
Review and respond to incoming emails within 24 hours. 15%
Review and update support tickets within 24 hours. 15%
Review and respond to incoming chat requests. 15%
Professional development 15%
You are fluent in Portuguese and English.
Since the job is centered on helping people out, you should have the determination to get to travelers who need your assistance as quickly as possible.
Your skills must include fast typing; a basic understanding of standard office applications like Google Documents, Google Sheets, and Google Slides; you should also be comfortable with social media, internet research, and using a web browser.
More important than your acquired skills (we’ll help you with those), you should be a good learner with a curious mind.
This is a full-time job located in Dumaguete City; however, we will consider part-time or remote/home-based work for the right candidate. This position will work Australian shift depending on the client assignment and you may be expected to work on weekends and/or holidays.