Bilingual Customer Support Agents (English-Spanish) | Atelier Lumikha

Bilingual Customer Support Agents (English-Spanish)

Atelier Lumikha is looking for Bilingual Customer Support Agents (EnglishSpanish) for our Australian Travel Account

About Our Client

Our client is a dynamic startup company that has been progressively shaping the travel industry in Australia and the UK. Just two years after their launch, the company has already earned a net worth of $10,000,000. They are racing to become one of the leading startups in Australia.

The company is growing by leaps and bounds and they are in need of skilled and talented individuals to join the team.

About the Job

People travel every day and there are times when unexpected issues occur. Thus, your goal is to provide customer support and troubleshoot issues through technical competence and effective communication skills. You must know how to communicate in both English and Spanish fluently. You will assist them by responding to inbound calls, emails and chats with the goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction.

You will work with the Support Team on our Australian travel account and you will report to the Team Supervisor who reports to the Operations Manager.

Position duties

  • Review and respond to incoming support calls. 40%
  • Review and respond to incoming emails within 24 hours. 15%
  • Review and update support tickets within 24 hours. 15%
  • Review and respond to incoming chat requests. 15%
  • Professional development 15%

About You

This is an entry-level position, so this might be your first job or your first time doing help desk support for international clients.

Considering that your job is to offer assistance, you should be determined in your desire to help travelers as quickly as possible.

You should plan to develop into your role and become an important and dependable team player.

Your skills must include English and Spanish fluency; speed typing; and basic knowledge of using standard office applications like Google Documents, Google Sheets, and Google Slides. You should also be comfortable with using social media, internet research, and web browsing.

Aside from your acquired skills (we’ll help you with those), you should have a curious mind and willingness to learn.

Job Details

This is a full-time job located in Dumaguete City; however, we will consider part-time or remote/home-based work for the right candidate. This position will work Australian shift depending on the client assignment and you may be expected to work on weekends and holidays.

For online applications, find us on our company website (, our recruiting website (, our Facebook page, on Twitter, and also on LinkedIn, Crunchbase, and Angellist.