Customer Support, Email & Chat

Atelier Lumikha is Looking for an Email & Chat Customer Support Agent for Our Australian Travel Account

About Our Client

Our client is a dynamic start-up, changing the rules for family travel in Australia and the UK.

Two years after launch, they are valued at $10,000,000. They are on pace as one of the leading start-ups in Australia.

They are growing by leaps and bounds and they need help! Join us and support the travel industry.

About the Job

People travel every day and things happen. You will help them with knowledgeable answers to their questions, good documentation on the helpdesk platform and constant collaboration with your colleagues.

You will work with the Support Team on our Australian Travel account. Your position reports to Team Supervisor who reports to the Operations Manager.

Position Duties

Review and respond to incoming email queries within 24 hours. 30%

Review and update support tickets within 24 hours 30%

Review and respond to incoming chat requests immediately. 25%

Professional Development 15%

About You

Because your job is helping people, you should be relentless in your desire to get travelers who need your help as quickly as possible.

You like helping people and you can speak English well.

This position is entry-level, so this might be your first job or your first job doing help desk support for international clients.

You should plan to develop into your role and become an important and dependable team player.

Your skills include English Fluency; fast typing; a basic understanding of standard office applications like Google Documents, Google Sheets, and Google Slides; You should also be comfortable with social media, internet research, and using a web browser.

More important than your acquired skills (we’ll help you with those), you should be a good learner with a curious mind.

Job Details

This is a full-time position located in Dumaguete City, however we will consider part-time work for the right candidate. This position will work Australian shift depending on the client assignment and you may be expected to work weekends.

The position pays between P9 - 12,000/month depending on education level and prior experience. Lumikhans work thirty-two hours/week and, upon regularization, earn twenty-four paid leave days per year.