Customer Service Agent

Location: Remote (Philippines) 

Work-Type: Full-Time, 4-Day Work Week

Lumikha Teams is looking for a confident and empathetic Customer Service Agent to join our client support team. This position is ideal for an intelligent, self-motivated professional who takes pride in delivering exceptional service and is genuinely curious about finding solutions.

You will be the primary point of contact for our clients, serving as the voice of our company. This role is not about reading scripts; it's about actively listening, diagnosing client needs, and managing inquiries with professionalism and care. You will be responsible for ensuring a seamless, positive experience that reflects our mature and respectful culture.

What You'll Do (Key Responsibilities):

• Serve as the first point of contact for client inquiries via email, chat, and support tickets.
• Professionally and efficiently manage and resolve support requests from start to finish.
• Clearly document all client interactions, issues, and resolutions in our helpdesk system.
• Identify and escalate complex technical or strategic issues to the appropriate internal teams.
• Proactively communicate with clients, providing clear updates on the status of their inquiries.
• Assist with client onboarding tasks, such as gathering information or guiding them through initial steps.
• Maintain a deep understanding of our services to provide accurate and helpful information.

Who You Are (Our Ideal Candidate):

You are a confident, intelligent, and self-motivated individual who possesses a deep curiosity for understanding and solving problems. You take immense pride in your work, recognizing that every client interaction is an opportunity to build trust and demonstrate our commitment to quality.

As this is a foundational role in our company, we are looking for someone with strong professional aspirations and a desire to build a career in client relations. Your intellectual curiosity means you're not just following a script; you're actively listening to diagnose the root cause of a problem. You are a clear communicator, highly organized, and thrive in a structured, remote environment where you can learn and grow.

Must-Haves:

• Proven experience in a customer-facing role (e.g., customer service, client support, or technical support).
• Exceptional written and verbal communication skills in English.
• Strong problem-solving skills and a high degree of empathy and patience.
• The ability to manage multiple tasks, prioritize effectively, and stay highly organized.
• Self-motivated and disciplined, with a proven ability to work effectively in a 100% remote setting.
• Tech-savvy, with the ability to quickly learn new software (CRM, helpdesk tools).

Nice-to-Haves:

• Experience in a B2B (business-to-business) or agency environment.
• Familiarity with helpdesk software (e.g., Zendesk, Freshdesk) or CRM platforms (e.g., HubSpot).
• Experience supporting clients in marketing or tech services.

Why Work at Lumikha?

Here’s what you can expect at Lumikha Teams:

• A 4-Day Work Week: We are results-oriented. We offer a full-time, 4-day work week to help you maintain a genuine work-life balance.
• A Mature & Respectful Culture: We follow a Western European approach to HR. We value your contributions, intelligence, and the quality of your work.
• 100% Remote: We hire the best talent in the Philippines, wherever you are.
• A Team of Professionals: We value curiosity and pride in one's work. You'll be surrounded by intelligent, self-motivated peers.

If you are a confident, curious, and self-motivated professional who takes pride in your work, we want to hear from you. Apply today.